OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
120 ratings and 87 comments received in the last 90 days.
28 October 2025
James was very helpful throughout
03 October 2025
Very friendly and knowledgable. They responded quickly to me and resolved a last minute finance issue with fairness
27 September 2025
The service given by Ronnie at Stoke mini was excellent. She couldn't do enough to make the whole experience run smoothly and her customer service skills were brilliant!
23 September 2025
Very informative through the whole journey
18 September 2025
Always helpful.
05 September 2025
Everything explained clearly. It was made really clear to us that if we were unsure or needed any help with anything we only had to ask .
04 September 2025
I was kept well informed about the anticipated delivery of my car I was confident with the purchase process and the trading in of my old Mini this was facilitated very well by the salesperson James Ashworth.
22 August 2025
satisfied with all the patience need to handle our difficult situation
01 November 2025
Prompt, friendly. Booked in when was convenient for me
30 October 2025
My resent involvement as only been with sales at the moment. I have signed up for 5years service at Lookers so watch this space. This is the total truth as I see it.
29 October 2025
Did what they said
29 October 2025
Quick and helpful, MOT completed early!
27 October 2025
Always confident in the work carried out - I feel safe driving my car when it's been through its services etc at Lookers Stoke on Trent.
26 October 2025
Everything went smoothly and as I was advised
26 October 2025
The gentleman who dealt with me was absolutely lovely and so helpful, he even gave me options when I said I maybe should have had a 5 door and not a 3 door when I brought it. My car is all sorted for another year and was washed which saved me a job.
23 October 2025
Jordan who over the years has never changed. Being both professional and very caring. The reason we keep having new cars. Thank you
22 October 2025
Good communication
20 October 2025
There was confusion of the date booked and it was sorted without any hesitant
FIND Lookers Stoke-on-Trent MINI
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 111
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 111
01 November 2025
Informative and helpful - not pushy and listened to my requirements.