OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 77 comments received in the last 90 days.
20 February 2026
Jamie was attentive and knowledgeable from start to finish. Keeping us updated with every part of the process. We definitely made the right choice with the superb aceman! Many thanks!
15 February 2026
I had a great time choosing my new mini .. the salesman couldn't do enough for me ..including a lovely cuppa ..Thank you James
04 February 2026
Ronnie was amazing she helped me sort everything out the car, claiming my tax back and my extended warranty from my old mini that wasn't used. Thank you for your patience with all the questions I had.
04 February 2026
Jaydan was friendly, helpful and really prompt in keeping me informed
03 February 2026
People I dealt with were really knowledgeable
30 January 2026
Ronnie at Lookers took our original order and she remained our point of contact through out. She was professional and friendly at all times
28 January 2026
Helpful staff explaining options ,and friendly , delivery didn't take too long and Jaydon made the experience when we collected it a very joyful experience .We love the new car ??
25 December 2025
I always get personal service from my motability salesman
23 December 2025
As above Friendly contact throughout from Jaydan
25 February 2026
Excellent service.
25 February 2026
Jordan was great to acknowledge my questions with a quick response. Sorted out my queries straight away and gave fantastic service. Every member of staff I saw, had the customer in mind and gave great service.
24 February 2026
Easy check in and comfartable wauting area.
22 February 2026
Courtesy car was arranged at short notice by Jordan. Much appreciated. Very welcoming and the issue appears to have been resolved
20 February 2026
Jordan at Mini Stoke welcomed us as we dropped my Mini Paceman off, he called to keep me updated on what the issue was and an estimated date of when it would be completed. Jordan was most helpful and polite.
19 February 2026
No unexpected costs, kept well informed throughout the service. Very pleasant staff. Car nice and clean on collection.
18 February 2026
Got an appointment within one week of calling Customer service was excellent.
18 February 2026
Convenient time available. Completed in the time stated. Coffee available whilst waiting and comfortable seating. Car washed as well. Great service - thank you.
17 February 2026
There was nothing to criticise, everything was professional and personable. Very satisfied.
16 February 2026
Good quality service at a fair price and never had any problems with Lookers Mini.
FIND Lookers Stoke-on-Trent MINI.
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
24 February 2026
Overall service provided by James at Lookers was very good from initially placing order through to delivery. All queries throughout the process were dealt with in a timely manner and handover of vehicle was very thorough and slick.