OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 92 comments received in the last 90 days.
06 May 2025
Very helpful and professional.
03 April 2025
Sale was very smooth, Emma sales pitch suited us. She knew about the product but didnt hard sell. This contributed to us buying the car. However there were problems with after sales, particularly paperwork and this was disappointing
03 April 2025
Professional and straightforward
27 March 2025
Craig the Mini specialist was very knowledgeable and kept us informed through the whole order-to-delivery journey
23 March 2025
From point of first contact in January Ronnie said what she would do and did what she had said. She was professional, helpful and had a lovely manner throughout.
23 March 2025
Great friendly service from all staff at Lookers especially Emma Cureton
20 March 2025
Ronnie was really knowledgeable and a pleasure to communicate with from the moment I walked into the showroom to picking up and driving away with my Mini.
18 March 2025
I was kept up to date with the process and was able to choose a collection time to suit me.
16 March 2025
Craig kept me informed about the delivery of my car and everything went very smoothly from start to finish .
08 June 2025
I could of been given price for advisory tyres needed soon but apart from that really good service
07 June 2025
Supplied a courtesy car and was shown everything they would do while my car was in
07 June 2025
Jordan was excellent in helping to find a workable solution given the car had not been fixed
06 June 2025
Great customer service
06 June 2025
I feel that a thorough job has been done which fills me with confidence when driving my mini, especially as it is an older model.
04 June 2025
I called on Wednesday and my car was able to be booked in for Friday. Jordan was super helpful and kept me updated throughout the whole day
03 June 2025
Very satisfied
02 June 2025
Left the situation with a positive result
01 June 2025
Very good, given a drink while I waited, made very dimple
01 June 2025
From start to finish the experience was professional & friendly. The MINI setting here is modern, smart & clean with positive energy. Jordan Eldergill (MINI Service) is a great ambassador not only to this dealership but to your brand.
03 June 2025
Very knowledgeable and helpful in choosing the right specification. Vehicle handover thoughtfully created and felt very special.