OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
127 ratings and 84 comments received in the last 90 days.
03 April 2025
Sale was very smooth, Emma sales pitch suited us. She knew about the product but didnt hard sell. This contributed to us buying the car. However there were problems with after sales, particularly paperwork and this was disappointing
27 March 2025
Craig the Mini specialist was very knowledgeable and kept us informed through the whole order-to-delivery journey
23 March 2025
Great friendly service from all staff at Lookers especially Emma Cureton
23 March 2025
From point of first contact in January Ronnie said what she would do and did what she had said. She was professional, helpful and had a lovely manner throughout.
20 March 2025
Ronnie was really knowledgeable and a pleasure to communicate with from the moment I walked into the showroom to picking up and driving away with my Mini.
18 March 2025
I was kept up to date with the process and was able to choose a collection time to suit me.
16 March 2025
Smooth signing and collection of our new car.
16 March 2025
Craig kept me informed about the delivery of my car and everything went very smoothly from start to finish .
15 March 2025
Craig at sales always kept me informed of the progress of my car after ordering which spec I wanted. On hand at all times and when it arrived,helped me with paperwork and all the settings in the mini.Made me feel comfortable before driving away.
22 April 2025
Prices slightly higher than average but ok
22 April 2025
As above
21 April 2025
Service and sales team were great
19 April 2025
I was kept well informed about the work being completed.
17 April 2025
All Staff members were friendly, helpful and courteous.
17 April 2025
Made to feel comfortable and relaxed while my car was being attended to. Nice sitting area with in house refreshments
16 April 2025
Great book in and pick up. All work done as promised and on time
15 April 2025
All relevant repairs were carried out as agreed and at the time given meaning that other matters could be dealt with
15 April 2025
Jordan was brilliant
15 April 2025
Everything that needed do was sorted in a very quick manor
03 April 2025
Professional and straightforward