About Your Local MINI Retailer | Lookers Stoke-on-Trent

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

100 ratings and 83 comments received in the last 90 days.

06 October 2026

Really good experience

05 October 2026

Very good and friendly staff

04 October 2026

Very helpful

04 October 2026

Excellent friendly, efficient service. Jaydan was very knowledgeable and dealt with all paperwork to ensure there was a minimum of fuss each time we visited the garage

03 October 2026

Excellent service from James Ashworth at Lookers mini. He was patient and helpful throughout and a pleasure to deal with.

02 October 2026

I was kept informed along the way and they were very helpful

02 October 2026

James was really helpful and the car came really quickly compared to previous purchases.

01 October 2026

Very polite, and very help full , helped me find what i needed and went to great lengths to find it

30 September 2026

The 0% finance agreed in February was changed at the last minute to 0.9%

28 September 2026

Lovely friendly staff. Answered all my questions & so helpful . Professional & approachable throughout. Definitely 5* service

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26 September 2026

Jaydan answered any query I had & always kept me up to date with everything

25 September 2026

A little bit more info regarding the handover, we had a problem getting the insurance policy sorted for our new car because it was not showing up on the DVLA web site, I think it should have been registered a bit earlier

25 September 2026

Lovely team of people. Excellent and friendly service.

24 September 2026

All good didn't feel pushed into anything just an overall good experience

20 September 2026

Easy to get information and test drive

17 September 2026

James was a great help with the purchase of our new vehicle

05 September 2026

sales person very helpful, knowledgeable-unfortunatly PDI doesnt appear to be carried out to a good standard - all 4 tyres where low on pressure(warning came up) no charging cable in car, plastic protection covers not removed marks on doors OS not w

31 August 2026

Too many unexplained documents

28 August 2026

I'm pleased with the car and the help and advice given during the purchase process. Good communication throughout. Jaydan Birch was very friendly and knowledgeable.

25 August 2026

Always have good experience polite & friendly staff

25 August 2026

Sales - very welcoming at each visit, I felt valued the moment I walked through the door. James was very helpful & knowledgable & gave clear explanations on the finance options & paperwork completion & gave a thorough walkthrough of the features

16 August 2026

Staff very knowledgeable

12 August 2026

Jamie looked after us well. Listened to our needs and helped us choice the right car.

04 August 2026

Ronnie amazing

03 August 2026

Staff were all friendly and polite , very knowledgable , nothing was too much trouble , made the process straight forward

29 July 2026

Jamie handled it perfectly no complaints.

29 July 2026

James from lookers mini in Stoke was awesome from start to finish he made it such a simple process

22 July 2026

Excellent communication and service throughout.

16 July 2026

Very professional service and explained everything

16 July 2026

Excellent service from Jamie

16 July 2026

Jayden was extremely helpful

15 July 2026

The sales experience was good but considering l paid for the car before I saw it l was shocked to be charged an extra £549 for some kind of body protection,the only proof of this was a bag of spray cans.This procedure was never mentioned during the s

06 October 2026

Excellent empathy and understanding of issue with car, supported us through repair phase and pick up - brill!

05 October 2026

Brilliant

05 October 2026

Car was ready when requested.

05 October 2026

Always used Mini and receding the survey is amazing to keep us up to date

04 October 2026

Service team were polite and explained fully the work they performed on vehicle.

03 October 2026

10 out of 10.

01 October 2026

Work completed on time

01 October 2026

Quick turnaround they said they would have it for two days it was done in a day!

30 September 2026

I went to drop keys off at the mini service desk, nobody around, after about 15 mins i saw a gentleman and he said to drop them at the bmw desk as they were short staffed, that the staff we over there. The lady did help me to drop them in a locker.

30 September 2026

Excellent service. The young lady who dealt with me kept me updated for the whole service.

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29 September 2026

Very pleasant staff members

28 September 2026

Everything great other than my Mini app being still not been cleared of the fault notification for which I had to take the car in for.

27 September 2026

The staff, the facilities, information were excellent.

24 September 2026

Organisation of recall work was not planned properly in relation to age of car.No correspondance to that effect.made a wasted 1.5 hr round trip to pick car up only to be told it would take 2 days.Car health check fine complementary valet poor.

23 September 2026

Everything dealth with efficiently to successfull outcome.

23 September 2026

Resolved the issue promptly

22 September 2026

Polite, approachable and friendly staff

19 September 2026

I dropped my Cooper S in first thing for brake tubing sound. I called back to collect it at the end of the day (25mins each way) to find out that car not started on and no-one called me to explain UNTIL I got there. I was very angry.

15 September 2026

Very efficient when booking in and carried out additional work. Telephoned when the car was ready to pick up which i was very grateful as i had other appointments to attend

14 September 2026

Fabulous service and attention Jordan was excellent

14 September 2026

Excellent service as usual everyone are very helpful and friendly

13 September 2026

Excellent customer support by the service department. I was disappointed that I wasn't based in Mini and was in the BMW area

13 September 2026

Easy process

10 September 2026

Helpful ,friendly and efficient staff who go the extra mile

09 September 2026

Amazing service- especially from Jordan always keeping us up to date with the repairs we had done and answered any questions we had. He was so helpful and couldn't do more for us. Really appreciated

04 September 2026

Excellent customer service, very friendly and approachable staff. All work done to a high standard.

03 September 2026

The service was professional, efficient and the outcome solved the problem for a reasonable price.

03 September 2026

Always a calm friendly welcome. Jordan is so efficient and supportive. I trust my mini is in good hands

31 August 2026

Jordan was knowledgeable as always. He always keeps you updated as to the progress of any work. He is a delight to deal with, is a credit to the dealership and is the reason we choose to use them.

29 August 2026

Note: This was my second time coming for the same appointment, the first time i wanted a waiting appointment however this was missed, I now know for the future what to look out for. Everything else was spot on, thank you.

27 August 2026

Purely because of the wonderful customer service we experienced from the service desk staff. We are giving a big shout out to Stephen Cooper. Absolute hero assisting us to get to our destination when we were let down by Mini and car hire.

26 August 2026

The sales team was great as usual.

23 August 2026

Polite staff, quick service, looked after my car.

22 August 2026

Good garage good service

21 August 2026

Easy to book the MOT & the service I had with Jordan at the dealership was excellent.

18 August 2026

I was kept informed on the progress of my car throughout the day.I think it was Jordan that I was dealing with when I collected my car..I cannot remember the name of the man I was speaking to in the morning.both were very polite and friendly

17 August 2026

Everyone was helpful and kept me informed as what was happening.

12 August 2026

The service was efficient and completed On time. My car was returned clean and ready to go!

09 August 2026

Very satisfied everything was delt with promptly has the mini ready the time we asked for. Staff very helpfull and friendly

08 August 2026

Jordan was great as usual. I was late for the appointment and offered to re book but Jordan insisted that the work could still be done. Excellent service from Jordan and the team once again. Thank you.

05 August 2026

I was looked after & everything was explained

04 August 2026

Prompt service,polite and helpful,Jordan goes above and beyond

02 August 2026

Jordan at the mini stoke went above and beyond to listen to my concerns and to deliver high customer service that I haven't received since I bought one of my first minis, sold by Jordan. He showed reassurance and understanding.

01 August 2026

Great service from making the appointment through to picking the car up at the end of the day. Jordan in the service department is always friendly, helpful and welcoming.

28 July 2026

Overall a very positive experience. I booked my car in for 10am and when I arrived and checked in, I asked approximately how long it would be and was told that vehicles checked in before mine had all asked for a quick turnaround. Completion took 6hrs

24 July 2026

Every was great, the staff member was really friendly and professional and called me soon as my MOT was done as he said he would. Can not fault the service.

22 July 2026

The way that you welcome and help customers

21 July 2026

Made things easy and straightforward. Polite staff and kept me up to speed with everything.

17 July 2026

The staff were really helpful and friendly and the service was completed in a timely manner

17 July 2026

Jordan is the best service advisor - he is friendly, professional, efficient, knowledgable and an excellent communicator. The work was carried as planned.

13 July 2026

Jordan was as always very helpful

FIND Lookers Stoke-on-Trent MINI.

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map