About Your Local MINI Retailer | Lookers Stoke-on-Trent

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

108 ratings and 92 comments received in the last 90 days.

01 November 2026

Great service throughout

01 November 2026

Very satisfied

31 October 2026

Emma was amazing and friendly

31 October 2026

It was all easy and problem free!

27 October 2026

Very helpful and polite

27 October 2026

James Ashworth was amazing, he was friendly & helpful and his professionalism and knowlede of the producut was great. He made my choice of vehicle easy. The whole process was very positive.

22 October 2026

James was fabulous, attentive and informative throughout the purchase. Thank you James Ashworth

22 October 2026

Fantastic handover as always

19 October 2026

Great customer service

16 October 2026

Excellent service from James from start to finish

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13 October 2026

Very happy

06 October 2026

Really good experience

05 October 2026

Very good and friendly staff

04 October 2026

Very helpful

04 October 2026

Excellent friendly, efficient service. Jaydan was very knowledgeable and dealt with all paperwork to ensure there was a minimum of fuss each time we visited the garage

03 October 2026

Excellent service from James Ashworth at Lookers mini. He was patient and helpful throughout and a pleasure to deal with.

02 October 2026

James was really helpful and the car came really quickly compared to previous purchases.

02 October 2026

I was kept informed along the way and they were very helpful

01 October 2026

Very polite, and very help full , helped me find what i needed and went to great lengths to find it

30 September 2026

The 0% finance agreed in February was changed at the last minute to 0.9%

28 September 2026

Lovely friendly staff. Answered all my questions & so helpful . Professional & approachable throughout. Definitely 5* service

26 September 2026

Jaydan answered any query I had & always kept me up to date with everything

25 September 2026

A little bit more info regarding the handover, we had a problem getting the insurance policy sorted for our new car because it was not showing up on the DVLA web site, I think it should have been registered a bit earlier

25 September 2026

Lovely team of people. Excellent and friendly service.

24 September 2026

All good didn't feel pushed into anything just an overall good experience

20 September 2026

Easy to get information and test drive

17 September 2026

James was a great help with the purchase of our new vehicle

05 September 2026

sales person very helpful, knowledgeable-unfortunatly PDI doesnt appear to be carried out to a good standard - all 4 tyres where low on pressure(warning came up) no charging cable in car, plastic protection covers not removed marks on doors OS not w

31 August 2026

Too many unexplained documents

28 August 2026

I'm pleased with the car and the help and advice given during the purchase process. Good communication throughout. Jaydan Birch was very friendly and knowledgeable.

25 August 2026

Sales - very welcoming at each visit, I felt valued the moment I walked through the door. James was very helpful & knowledgable & gave clear explanations on the finance options & paperwork completion & gave a thorough walkthrough of the features

25 August 2026

Always have good experience polite & friendly staff

16 August 2026

Staff very knowledgeable

12 August 2026

Jamie looked after us well. Listened to our needs and helped us choice the right car.

01 November 2026

Not completely satisfied

31 October 2026

Great service

31 October 2026

Excellent

31 October 2026

Polite friendly and helpful

30 October 2026

Always friendly service and very well priced for a main dealer

29 October 2026

Easy to arrange the service, clear discussion regarding any issues

27 October 2026

I was quoted £18.01 for repair work to steering and suspension (replace a £1.35 clip) which was identified during the health check. I authorised this, but was then told this would cost over £250, later reduced to c.£170. The car was also not cleaned.

24 October 2026

Staff are friendly

22 October 2026

Very helpful people and they did the job - left no mess , car was spotless

22 October 2026

The staff were courteous, kept me informed on the progress of the work being carried out and were attentive with offering refreshments. Thank you

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21 October 2026

Very efficient and friendly team

20 October 2026

The reason is that you service department have not contacted us regards the repair we have called 3times and emailed The service department(Steve) said he would check with BMW to see if there was any chance of a contribution However nothing as happen

20 October 2026

Was seemless from start to finish

19 October 2026

I couldn't get my personal registration assigned Agent had to be reminded several times about this,hoist and dash cam being fitted A second agent who stated they would help and be present at handover did not acknowledge us and hid in office

13 October 2026

Did what was required plus washed car

10 October 2026

I booked my mini in for a 9am MOT explaining that my husband would wait while it was completed. He had to wait nearly 3 hours for it to be finished. I believe an MOT should take 45-60 mins.

08 October 2026

Easy to book in , work completed on time . Complementary health check was reassuring . Service advisor was very friendly and professional

08 October 2026

I didn't feel that being called darlin every other word , was very business like .

06 October 2026

Excellent empathy and understanding of issue with car, supported us through repair phase and pick up - brill!

05 October 2026

Car was ready when requested.

05 October 2026

Brilliant

05 October 2026

Always used Mini and receding the survey is amazing to keep us up to date

04 October 2026

Service team were polite and explained fully the work they performed on vehicle.

03 October 2026

10 out of 10.

01 October 2026

Quick turnaround they said they would have it for two days it was done in a day!

01 October 2026

Work completed on time

30 September 2026

I went to drop keys off at the mini service desk, nobody around, after about 15 mins i saw a gentleman and he said to drop them at the bmw desk as they were short staffed, that the staff we over there. The lady did help me to drop them in a locker.

30 September 2026

Excellent service. The young lady who dealt with me kept me updated for the whole service.

29 September 2026

Very pleasant staff members

28 September 2026

Everything great other than my Mini app being still not been cleared of the fault notification for which I had to take the car in for.

27 September 2026

The staff, the facilities, information were excellent.

24 September 2026

Organisation of recall work was not planned properly in relation to age of car.No correspondance to that effect.made a wasted 1.5 hr round trip to pick car up only to be told it would take 2 days.Car health check fine complementary valet poor.

23 September 2026

Everything dealth with efficiently to successfull outcome.

23 September 2026

Resolved the issue promptly

22 September 2026

Polite, approachable and friendly staff

19 September 2026

I dropped my Cooper S in first thing for brake tubing sound. I called back to collect it at the end of the day (25mins each way) to find out that car not started on and no-one called me to explain UNTIL I got there. I was very angry.

15 September 2026

Very efficient when booking in and carried out additional work. Telephoned when the car was ready to pick up which i was very grateful as i had other appointments to attend

14 September 2026

Fabulous service and attention Jordan was excellent

14 September 2026

Excellent service as usual everyone are very helpful and friendly

13 September 2026

Excellent customer support by the service department. I was disappointed that I wasn't based in Mini and was in the BMW area

13 September 2026

Easy process

10 September 2026

Helpful ,friendly and efficient staff who go the extra mile

09 September 2026

Amazing service- especially from Jordan always keeping us up to date with the repairs we had done and answered any questions we had. He was so helpful and couldn't do more for us. Really appreciated

04 September 2026

Excellent customer service, very friendly and approachable staff. All work done to a high standard.

03 September 2026

Always a calm friendly welcome. Jordan is so efficient and supportive. I trust my mini is in good hands

03 September 2026

The service was professional, efficient and the outcome solved the problem for a reasonable price.

31 August 2026

Jordan was knowledgeable as always. He always keeps you updated as to the progress of any work. He is a delight to deal with, is a credit to the dealership and is the reason we choose to use them.

29 August 2026

Note: This was my second time coming for the same appointment, the first time i wanted a waiting appointment however this was missed, I now know for the future what to look out for. Everything else was spot on, thank you.

27 August 2026

Purely because of the wonderful customer service we experienced from the service desk staff. We are giving a big shout out to Stephen Cooper. Absolute hero assisting us to get to our destination when we were let down by Mini and car hire.

26 August 2026

The sales team was great as usual.

23 August 2026

Polite staff, quick service, looked after my car.

22 August 2026

Good garage good service

21 August 2026

Easy to book the MOT & the service I had with Jordan at the dealership was excellent.

18 August 2026

I was kept informed on the progress of my car throughout the day.I think it was Jordan that I was dealing with when I collected my car..I cannot remember the name of the man I was speaking to in the morning.both were very polite and friendly

17 August 2026

Everyone was helpful and kept me informed as what was happening.

12 August 2026

The service was efficient and completed On time. My car was returned clean and ready to go!

09 August 2026

Very satisfied everything was delt with promptly has the mini ready the time we asked for. Staff very helpfull and friendly

08 August 2026

Jordan was great as usual. I was late for the appointment and offered to re book but Jordan insisted that the work could still be done. Excellent service from Jordan and the team once again. Thank you.

FIND Lookers Stoke-on-Trent MINI.

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map