OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 78 comments received in the last 90 days.
04 September 2025
I was kept well informed about the anticipated delivery of my car I was confident with the purchase process and the trading in of my old Mini this was facilitated very well by the salesperson James Ashworth.
22 August 2025
satisfied with all the patience need to handle our difficult situation
06 August 2025
Very professionally dealt with by the mini team at Stoke.
05 August 2025
Very happy
29 July 2025
All aspects of my purchase agreement were gone through in detail and all my questions were answered.
28 July 2025
Excellent, everything went very smoothly.
26 July 2025
Craig was super helpful and a great salesman
25 July 2025
Same as above
25 July 2025
I'm happy with the way I was dealt with by all concerned - thank you
10 September 2025
Exceptional high standard of attention & service, hassle free to me i.e. the customer. Jordan Eldergill got me seen very urgently and appeased. He is a great ambassador, not only of this dealership but the brand MINI.
09 September 2025
Jordan always goes above and beyond
05 September 2025
Ery good service
26 August 2025
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26 August 2025
Excellent customer care Jordan made me feel like a person who mattered not just someone waiting
24 August 2025
Jordan was great as usual. Helpful and friendly and kept me informed of progress during the day.
24 August 2025
Clear communication, hospitality and very friendly and informative.
23 August 2025
It was alright.
18 August 2025
The customer service at Lookers Stoke on Trent is exceptional. Jordan truly cares about customers and is a pleasure to deal with.
18 August 2025
Easy booking. Service completed in good time
05 September 2025
Everything explained clearly. It was made really clear to us that if we were unsure or needed any help with anything we only had to ask .