OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 97 comments received in the last 90 days.
26 April 2026
Very helpful and informative staff,she was very pleasant and couldn't do enough for us.
26 April 2026
Everything was very straightforward and we were well supported at every stage.
20 April 2026
Jaydan was incredibly helpful and friendly. He kept me updated every step of the way and advised me throughout.
18 April 2026
The service from Ronnie was excellent, the car is great, very suitable for my needs and a pleasure to drive
16 April 2026
Sales representative went beyond in offering good service
08 April 2026
TRANSACTION WENT SMOOTHLY. KEPT INFORMED OF PROGRESS AT REGULAR INTERVALS
04 April 2026
Brilliant service and was informed every step of the way by James. He was so knowledgeable, friendly and so nice to talk to.
03 April 2026
Friendly professional service received.
31 March 2026
Extremely happy with the end to end sales process and the exemplary way we were treated and communicated with. Very professional throughout. Follow up support was freely available with all questions answered. Ronnie at Lookers went above and beyond.
30 April 2026
Fantastic service as usual from Jordan Eldergill, kept me informed and was really helpful when I went to collect. Service team really efficient too. Car ready earlier than I thought it would be
28 April 2026
Clean, well organised centre, very friendly welcome
26 April 2026
Superb customer service from the Service Advisor
26 April 2026
Done quick in one day after been told would take 2
22 April 2026
Good all round service
22 April 2026
Contact arranging service. Excellent Contact to confirm booking. Excellent Contact following completion. Excellent Work completed incl. diagnosis check. Anf full car wash. Could not have asked for more
21 April 2026
Jordan went through everything & couldn't do enough. His customer service & support was exemplary
21 April 2026
The centre itself is modern & friendly with the nicest people serving & helping you. Great atmosphere that makes you feel relaxed and the complimentary coffee's or soft drinks are a nice treat.
20 April 2026
Jordan kept us regularly updated with both the progress, the costs and when we could expect to hear on the next status! I know this was a shot in the dark but he has been amazing and the tech team who finally found the fault! Great job and thanks!
19 April 2026
Staffordshire friendly and helpful throughout booking and on day of MOT.
FIND Lookers Stoke-on-Trent MINI.
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
27 April 2026
Arrived earlier than date given pickup and handover went very smoothly James answered all questions asked and was very helpful and friendly could not fault the service at all . Very pleased with it all.