About Your Local MINI Retailer | Lookers Stoke-on-Trent

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

118 ratings and 97 comments received in the last 90 days.

31 March 2026

Nice friendly showroom team, even welcoming our dog.

31 March 2026

Extremely happy with the end to end sales process and the exemplary way we were treated and communicated with. Very professional throughout. Follow up support was freely available with all questions answered. Ronnie at Lookers went above and beyond.

30 March 2026

James Ashworth was courteous and efficient.

29 March 2026

Great service received ??

29 March 2026

Knowledgeable staff, nice atmosphere, friendly.

29 March 2026

Very easy process, was kept up to date at all times.

29 March 2026

Quick delivery and good communication throughout

28 March 2026

Great service from Jaydan. Regular updates and always very positive and upbeat.

27 March 2026

Dealt with all questions, was clear in explanations. Delivered in the timescales promised.

24 March 2026

James was excellent throughout. Really helpful and informative. We were impressed with how relaxed he made us feel and how non pushy he was like some sales people we have experienced.

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16 March 2026

Jamie was really good during the order process and delivery, and kept me updated at each stage. An issue with rattling interior trim, and a quick phone call to Jamie, and he's got me booked in with no hesitation. 5/5

09 March 2026

Very helpful and friendly

09 March 2026

Yes friendly and efficient

06 March 2026

They were very patient with me as i had not driven an automatic car before. They really looked after me.

03 March 2026

The whole process from start to finish was faultless

27 February 2026

Jaydan Birch made the whole process run smoothly and stress free. I was suprised it was so easy that he could find the right car with everything I required. I was kept well informed throughout the sale and had a really good handover

24 February 2026

Overall service provided by James at Lookers was very good from initially placing order through to delivery. All queries throughout the process were dealt with in a timely manner and handover of vehicle was very thorough and slick.

20 February 2026

Jamie was attentive and knowledgeable from start to finish. Keeping us updated with every part of the process. We definitely made the right choice with the superb aceman! Many thanks!

15 February 2026

I had a great time choosing my new mini .. the salesman couldn't do enough for me ..including a lovely cuppa ..Thank you James

04 February 2026

Ronnie was amazing she helped me sort everything out the car, claiming my tax back and my extended warranty from my old mini that wasn't used. Thank you for your patience with all the questions I had.

04 February 2026

Jaydan was friendly, helpful and really prompt in keeping me informed

03 February 2026

People I dealt with were really knowledgeable

30 January 2026

Ronnie at Lookers took our original order and she remained our point of contact through out. She was professional and friendly at all times

28 January 2026

Helpful staff explaining options ,and friendly , delivery didn't take too long and Jaydon made the experience when we collected it a very joyful experience .We love the new car ??

31 March 2026

The service was great. I always have a positive experience. I'm always given a friendly, helpful, and efficient service.

30 March 2026

Very good keep well informed during my wait highly satisfied

30 March 2026

They responded to a request for a prompt completion

30 March 2026

I have asked my friend to complete this survey because I have just lost my husband after a long illness and the memory of my experience with Lookers Mini is too painful. Your Customer Service was one of the worst I have encountered.

29 March 2026

All done as promised

29 March 2026

Easy to book, friendly and helpful staff

28 March 2026

Very polite and efficient amd very helpful.

28 March 2026

Great service throughout

26 March 2026

It was very inpersonal with automatic check in and check out service The MOT passed but showed that one of the tyres has a nail in it!!! I'm now scared to drive it. If they rang me I could ask for a repair. I also didn't get the complementary wash ?

24 March 2026

MOT completed on time. Communication about the failure reported and fixed on same day.

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24 March 2026

I've only recently become a Mini customer and every member of staff has been really helpful and friendly.

19 March 2026

Quick, efficient and lovely customer service

17 March 2026

Polite and though

17 March 2026

Ronnie was fantastic when it came to buying the car

17 March 2026

They are so lovely and helpful

16 March 2026

Service completed as arranged

16 March 2026

Excellent service as always at the centre for my service. However I would comment that the contact prior to the service is overkill. Numerous emails, texts, phone calls all for the same thing is not necessary.

15 March 2026

Great service and wonderful staff

12 March 2026

Not enough staff resulted in me waiting longer for my car to be returned to me. Toilets were not clean. Staff stood around chatting. My invoice wasn't ready although I did settle the bill. Despite chasing it repeatedly, it still hasn't been sent.

11 March 2026

Excellent customer service from jordan

11 March 2026

Excellent service experience.

10 March 2026

Jamie is amazing

10 March 2026

Phoned up and there was a space on the day that I could get a lift to and from the mini centre. Reception lady was helpful on booking in. Jordan was helpful on questions that I had.

08 March 2026

It was disappointing to find there was nowhere to park at the dealership when we arrived at 8.30am; I do not believe this to be unusual of late based on my previous visits in recent months. Very expensive service rates for a six year old car.

07 March 2026

Friendly,efficient service. Everything ran as promised

07 March 2026

Always a great experience, jordan is very polite and welcoming! And nothing too much trouble of asked a question.

03 March 2026

The facilities and staff at Mini Stoke are excellent, especially Jordan, who is very friendly and helpful.

02 March 2026

It was easy to book, and the staff were very helpful

02 March 2026

Excellent service

01 March 2026

Great service and very friendly

25 February 2026

Jordan was great to acknowledge my questions with a quick response. Sorted out my queries straight away and gave fantastic service. Every member of staff I saw, had the customer in mind and gave great service.

25 February 2026

Excellent service.

24 February 2026

Easy check in and comfartable wauting area.

22 February 2026

Courtesy car was arranged at short notice by Jordan. Much appreciated. Very welcoming and the issue appears to have been resolved

20 February 2026

Jordan at Mini Stoke welcomed us as we dropped my Mini Paceman off, he called to keep me updated on what the issue was and an estimated date of when it would be completed. Jordan was most helpful and polite.

19 February 2026

No unexpected costs, kept well informed throughout the service. Very pleasant staff. Car nice and clean on collection.

18 February 2026

Got an appointment within one week of calling Customer service was excellent.

18 February 2026

Convenient time available. Completed in the time stated. Coffee available whilst waiting and comfortable seating. Car washed as well. Great service - thank you.

17 February 2026

There was nothing to criticise, everything was professional and personable. Very satisfied.

16 February 2026

Quick and efficient service.

16 February 2026

Good quality service at a fair price and never had any problems with Lookers Mini.

16 February 2026

Jordan was friendly , polite and explained everything. Happy with everything.

14 February 2026

Excellent service from start to finish

14 February 2026

Without the problems caused by being presented with a faulty card reading machine when paying I could easily have given top marks .Having several different and perfectly good cards declined 5 times was no joke.

11 February 2026

Very simple to book in Quick and efficient Comfortable waiting area Lovely staff

11 February 2026

I was greeted warmly by Jordan, and my mind was immediately put at ease brcause I don't have to try and work out whether to go to the BMW side or the mini side

09 February 2026

Staff kept me informed and are knowledgeable and helpful.

07 February 2026

I did come along and waited while car was serviced had a wonder around showroom time passed quickly

07 February 2026

Totally professional from the moment the Mini was brought to Lookers. Kept informed at all times. Service and repairs completed as requested. Cannot thank Jordan enough for his help.

07 February 2026

Fantastic service and brilliant staff. Totally over & above expectations and a shining example to other Companies on how to deliver for customers. I felt that my business was valued. Jordan and all of his colleagues who dealt with us were first class

05 February 2026

Everything as it should be. Pleasent professional staff.

03 February 2026

The whole process was smooth and the staff at Stoke are lovely. No issues.

03 February 2026

Service receptionist was extremely professional, courteous etc.

02 February 2026

work completed on time as required

02 February 2026

Excellent service, great booking I process, free taxi back to work after dropping car off. Car ready for collection at 4pm as promised, Recall carried out as requested. Jordan provided great polite and knowledgeable service throughout the visit.

02 February 2026

Good service from very helpful staff.

29 January 2026

Comfortable waiting area. Helpful, polite staff. Work done without issue.

27 January 2026

Easy to make appointment. Polite friendly service. Completed on time. Good communication.

24 January 2026

Very friendly amazing service whilst waiting for car

22 January 2026

Jordan very helpful and ftiendly

21 January 2026

Greeted when i arrived at the garage by a very helpful chap

21 January 2026

Professional and efficient service.

20 January 2026

Good service and information about any issues given

18 January 2026

Excellent service

17 January 2026

Was very impressed with time it took for them to complete my service and an MOT Was kept up to date whilst I waited and had the vehicle inspection report

17 January 2026

I was happy for the quick and easy procedure. Jordon is always so very helpful and professional Thank you Mini Stoke .

16 January 2026

Jordan was really good and knowledgeable and everything went to plan when the car needed work as it failed it's MOT

14 January 2026

Due to a charging failure at home, turned up with only 6 miles on clock. Following MOT, car was not only clean but charged to allow me to ge home, and then charge at home. Gentleman (sorry forgot his name) on front desk at Mini was very helpful.

14 January 2026

I wasn't happy with the advisor on the phone when booking who told me it would be £35 for a courtesy car. I'd not paid for a courtesy car when my Mini went in previously and not been informed of this 'new' charge.

13 January 2026

Jordan was super helpful the whole way through, keeping me updated. I will be changing my car next year and will be looking to use Mini!

12 January 2026

Great service and I was kept informed.

12 January 2026

I always feel welcomed and I'm always kept up to date and given great service

11 January 2026

very efficient. I chose to wait for the service to be done and time quoted was accurate and also welcoming and comfortable. Sofia very helpful.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lookers Stoke-on-Trent MINI.

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map

Address

Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01782 572 111

Map

Areas served

Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne

View map