OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
107 ratings and 77 comments received in the last 90 days.
04 February 2026
Ronnie was amazing she helped me sort everything out the car, claiming my tax back and my extended warranty from my old mini that wasn't used. Thank you for your patience with all the questions I had.
03 February 2026
People I dealt with were really knowledgeable
30 January 2026
Ronnie at Lookers took our original order and she remained our point of contact through out. She was professional and friendly at all times
28 January 2026
Helpful staff explaining options ,and friendly , delivery didn't take too long and Jaydon made the experience when we collected it a very joyful experience .We love the new car ??
25 December 2025
I always get personal service from my motability salesman
23 December 2025
As above Friendly contact throughout from Jaydan
21 December 2025
Because I was satisfied with everything.
18 December 2025
The purchase was fine. The handover was appalling, basically asked what I would like to know. I asked if the car could be locked other than walking away from it and I was told no. Everything I have learnt about my mini I have learnt online.
13 December 2025
Everything ran smoothly and I was always kept up to date from the day I purchased the car to the day I collected it.
11 February 2026
I was greeted warmly by Jordan, and my mind was immediately put at ease brcause I don't have to try and work out whether to go to the BMW side or the mini side
11 February 2026
Very simple to book in Quick and efficient Comfortable waiting area Lovely staff
09 February 2026
Staff kept me informed and are knowledgeable and helpful.
07 February 2026
Fantastic service and brilliant staff. Totally over & above expectations and a shining example to other Companies on how to deliver for customers. I felt that my business was valued. Jordan and all of his colleagues who dealt with us were first class
07 February 2026
Totally professional from the moment the Mini was brought to Lookers. Kept informed at all times. Service and repairs completed as requested. Cannot thank Jordan enough for his help.
07 February 2026
I did come along and waited while car was serviced had a wonder around showroom time passed quickly
05 February 2026
Everything as it should be. Pleasent professional staff.
03 February 2026
The whole process was smooth and the staff at Stoke are lovely. No issues.
03 February 2026
Service receptionist was extremely professional, courteous etc.
02 February 2026
Good service from very helpful staff.
FIND Lookers Stoke-on-Trent MINI.
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
04 February 2026
Jaydan was friendly, helpful and really prompt in keeping me informed