OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
106 ratings and 83 comments received in the last 90 days.
16 March 2026
Jamie was really good during the order process and delivery, and kept me updated at each stage. An issue with rattling interior trim, and a quick phone call to Jamie, and he's got me booked in with no hesitation. 5/5
09 March 2026
Yes friendly and efficient
09 March 2026
Very helpful and friendly
06 March 2026
They were very patient with me as i had not driven an automatic car before. They really looked after me.
03 March 2026
The whole process from start to finish was faultless
27 February 2026
Jaydan Birch made the whole process run smoothly and stress free. I was suprised it was so easy that he could find the right car with everything I required. I was kept well informed throughout the sale and had a really good handover
24 February 2026
Overall service provided by James at Lookers was very good from initially placing order through to delivery. All queries throughout the process were dealt with in a timely manner and handover of vehicle was very thorough and slick.
20 February 2026
Jamie was attentive and knowledgeable from start to finish. Keeping us updated with every part of the process. We definitely made the right choice with the superb aceman! Many thanks!
15 February 2026
I had a great time choosing my new mini .. the salesman couldn't do enough for me ..including a lovely cuppa ..Thank you James
26 March 2026
It was very inpersonal with automatic check in and check out service The MOT passed but showed that one of the tyres has a nail in it!!! I'm now scared to drive it. If they rang me I could ask for a repair. I also didn't get the complementary wash ?
24 March 2026
I've only recently become a Mini customer and every member of staff has been really helpful and friendly.
24 March 2026
MOT completed on time. Communication about the failure reported and fixed on same day.
19 March 2026
Quick, efficient and lovely customer service
17 March 2026
They are so lovely and helpful
17 March 2026
Ronnie was fantastic when it came to buying the car
17 March 2026
Polite and though
16 March 2026
Service completed as arranged
16 March 2026
Excellent service as always at the centre for my service. However I would comment that the contact prior to the service is overkill. Numerous emails, texts, phone calls all for the same thing is not necessary.
15 March 2026
Great service and wonderful staff
FIND Lookers Stoke-on-Trent MINI.
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
Address
- Bede Road, Radial Park, Stoke-on-Trent, Staffordshire, ST4 4GU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01782 572 111
Stoke-on-Trent as well as surrounding areas including Leek, Uttoxeter, Market Drayton and Ashbourne
24 March 2026
James was excellent throughout. Really helpful and informative. We were impressed with how relaxed he made us feel and how non pushy he was like some sales people we have experienced.