OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 86 comments received in the last 90 days.
23 April 2024
I found that Ronnie was very efficient and helpful and offered great customer service
16 April 2024
So simple I almost thought I'd missed something!!!
13 April 2024
James at Lookers, Stoke looked after us perfectly, no hard sell, he's clearly very knowledgable and made the whole experience a pleasure, and he made everything so easy
04 April 2024
Clarification on my old motorbitly car was to be dropped off at time of pick up but that was omly hiccup
04 April 2024
Very happy. Quick delivery kept upto date
03 April 2024
James Ashworth (Sales) was excellent. Kept in touch and called back to answer queries promptly.
03 April 2024
Brilliant Emma spent alot of time with us, setting everything up in the car for us and giving me some advice about driving an automatic car before. She has also rang us a few days after we bought the car.
02 April 2024
Excellent ,patient,friendly .Craig was professional in his approach Will come back for another Mini in the future.
31 March 2024
Emma Curetan from Knights in Stoke-on-Trent answered all my questions reassured me that driving an automatic would be fine.
26 April 2024
All ok
26 April 2024
Got everything I needed with no issues
25 April 2024
Excellent customer service given by the service department, thanks so much
23 April 2024
10
22 April 2024
I was kept informed with the progress of my car. The car came back very clean. Very helpful staff.
22 April 2024
Friendly professional staff.
17 April 2024
All staff were friendly, helpful and approachable.
15 April 2024
Always a good experience
15 April 2024
Excellent service
15 April 2024
Ever thing went very well
26 April 2024
good service